Supply Chain Grievance Procedure
Brown & Newirth Ltd has established this grievance procedure to hear concerns about circumstances in the supply chain involving any materials from conflict-affected and high-risk areas.
Michael Selner is responsible for implementing and reviewing this procedure with ultimate responsibility to the Board and John Ball the Managing Director.
Concerns can be raised by interested parties via email or telephone to:
Michael Selner
01707 255000
michael.selner@brownandnewirth.com.
On receiving a complaint, we will aim to:
- Get an accurate report of the complaint.
- Explain our complaint procedure.
- Find out how the complainant would like it addressed/resolved.
- Assess the eligibility of the complaint and, where applicable, decide who should handle it internally. In cases where we are unable to address the complaint internally (e.g. where our company is too far removed from the origin of the issue raised in the complaint), we may redirect it to a more appropriate entity or institution, such as the relevant supplier or industry body.
- It should be ensured that any person that raises a grievance is in no way retaliated against. This should be monitored by the Board.
- Where the issue can be handled internally, seek further information where possible and appropriate.
- Identify any actions we should take including hearing from all parties concerned, and monitoring the situation.
- Advise the complainant of our decisions or outcomes.
- Keep records on complaints received and the internal process followed, for at least five years.
John Ball
Managing Director
June 2025
